Returns

At the Francine Collection, we know the stars aren't always aligned, and sometimes products need to be returned. The good news is we make the process incredibly painless. Return your purchase within 30 days from the date of receipt with no signs of wear and tear, and receive an exchange or refund as well as a 10% discount code for your next purchase at wibbags.com.

  • You must obtain a return authorization number before returning any product. Call customer service at 1.800.297.7772, or email returns@francinecollection.com 
  • You will need your original packing slip or the following information:
  • Your name and billing address.
  •  The name, address, and zip code of the person who placed the order, if it was given to you by another individual as a gift. 
  • The original purchase price and approximate date of the purchase
  • The item number of the merchandise, if available

Our return address is:

 The Francine Collection//Fabrique Ltd.

47 Flying Point Road

Stony Creek, CT 06405